FAQs
Q: What types of books do you sell?
A: We sell a wide variety of educational books, including customized exercise books with your school’s logo, textbooks from various publishers, and children's books. We are always looking to expand our range - use our wishlist to let us know which books you would like to see on our website!
Q: How do I place an order?
A: You can place an order on our website by adding the products you want to your shopping cart and proceeding to checkout. You will need to enter your shipping and payment information to complete the order.
Q: How long will it take to receive my order?
A: Delivery times will vary depending on your location. Standard shipping typically takes 3-7 business days.
Q: What is your return policy?
A: Please refer to our Return Policy for information on returns.
Q: Can I cancel or modify my order?
A: Once an order has been placed, it cannot be modified. If you need to cancel an order, please contact us the same day of order placement at info@clover.pk or by calling us at 0304-1112587 .
Q: How do I contact customer service?
A: You can contact customer service by emailing us at info@clover.pk or by calling us at 0304-1112587. Our customer service team is available to assist you.
Q: How can I track my order?
A: Once your order has been placed, you can ask for the tracking number on our whatsapp helpline 0301-5676256 or by calling us at 0304-1112587. You can use this tracking number to track the status of your order.
Q: Can I get a refund if I change my mind about my purchase?
A: Please refer to our Refund Policy for information on returns. If you change your mind about your purchase, you may be eligible for a refund as long as the item is returned in its original condition. An additional shipping charge will be applicable.
Q: Can I order books in bulk for my business or organization?
A: Yes, we offer bulk ordering options for businesses and organizations. Please contact us for more information.
Q: Do you offer any discounts or promotions?
A: From time to time, we may offer discounts or promotions on our products. You can sign up for our email newsletter to stay up-to-date on our latest offers.
Q: How can I leave a review of your products?
A: You can leave a review of our products on our website. Simply navigate to the product page and click on the "Reviews" tab.
Q: What payment methods do you accept?
A: We accept prepayment in the form of bank transfer, credit/debit card or cash on delivery.
Q: How do I know if a book is in stock?
A: If a book is listed on our website, it is generally in stock. In the rare case that a book is out of stock, you will be notified in a timely manner and be refunded in case payment has been made.
Q: Can I get a discount for ordering multiple books?
A: We do not offer bulk discounts, but we may occasionally offer discounts or promotions on certain products. You can sign up for our email newsletter to stay up-to-date on our latest offers.
Q: Can I order books for delivery to a different address?
A: Yes, during the checkout process you can enter a different shipping address than your billing address.
